Pevona Ltd — Terms & Conditions
Last Updated: 2025
Important information about using Pevona Ltd's services. Please read these terms carefully before instructing us.
1. Introduction
These Terms & Conditions constitute a legally binding agreement between Pevona Ltd ("We", "Us", "The Agent") and you ("The Client", "You"). By instructing us, accessing our platform, or using any of our property services, you explicitly agree to these terms.
Applicable To:
- Landlords
- Tenants
- Buyers
- Sellers
- Investors
2. The Company
Pevona Ltd
Flat 14, Burgundy House
25 Liberty Bridge Road
London, E20 1AQ
- Company Registration: 12345678
- ICO Registration: ZA123456
- PRS Membership: Verified
- UKALA CMP: Verified
3. Scope of Services
Lettings Service Tiers
A comparison of our standard lettings service levels:
| Service Inclusion | Let-Only | Rent Collection | Full Management |
|---|---|---|---|
| Marketing & Tenant Find | Yes | Yes | Yes |
| Referencing & Agreements | Yes | Yes | Yes |
| Rent Collection & Arrears | No | Yes | Yes |
| Maintenance Management | No | No | Yes |
| Inspections & Checkouts | No | No | Yes |
Additional Services
- Sales Agency: Applies to vendors and buyers. Includes valuation, marketing, viewings management, offer negotiation, and sales progression.
- Sourcing & Purchasing: Deal packaging and sourcing services. Fees are payable upon reservation or completion. Non-circumvention clauses strictly apply.
- Compliance Services: Arrangement of EPC, EICR, Gas Safety, Licensing applications, and AML/KYC checks. These are chargeable services distinct from management fees.
Franchise Delivery Notice:
Many services are delivered by independent local franchise branches. While all branches adhere to central compliance standards, local operational procedures may vary slightly.
4. Fees & Payments
Our Schedule of Fees is the authoritative source for all charges, commissions, and deposit information.
- Invoicing: Fees are due within 14 days of the invoice date.
- Interest: We charge 3% above the Bank of England base rate on late payments.
- Deposits: All security deposits are held in government-approved schemes.
- Third-Party Costs: Costs for certifications (EPC, etc.) are charged in addition to management fees.
5. Maintenance
Routine Repairs
Tenants report issues via our maintenance portal. We will obtain authorization for works exceeding your agreed limit (typically £250). We may charge an administration fee on works arranged.
Emergency Authority
In genuine emergencies where there is a risk to life or significant damage to the property, we reserve the right to act immediately to authorize necessary works if we cannot reach you.
6. Responsibilities
Landlord Obligations
- Ensure property meets all statutory safety standards (Gas, Electric, Fire).
- Obtain consent to let from mortgage lenders and superior landlords.
- Maintain adequate buildings and contents insurance.
- Inform us if the property requires an HMO or Selective License.
Tenant Obligations
- Pay rent in full and on the agreed dates.
- Maintain the property in a good, clean condition.
- Allow access for inspections and safety checks (with notice).
Buyer & Seller Obligations
- Provide accurate Material Information regarding the property.
- Provide valid proof of funds / ownership.
- Cooperate fully with mandatory AML identity checks.
7. Compliance
Statutory Requirements
- Right to Rent: Mandatory immigration checks for all adult occupants.
- AML / KYC: Strict identity and source of funds verification required by law.
Material Information (Transparency)
| Information Type | Requirement |
|---|---|
| Tenure | Freehold / Leasehold / Commonhold |
| Costs | Council Tax, Service Charges, Ground Rent |
| Condition | Known Physical Defects, Safety Risks |
8. Legal Terms
Limitation of Liability
Our liability for any loss suffered by you is limited to the fees paid by you to us in the preceding 12 months. We are not liable for indirect or consequential loss, loss of profit, or failure of third-party contractors. Nothing in these terms excludes liability for death or personal injury caused by our negligence.
Termination of Services
Agreements may be terminated by written notice (typically 3 months). Upon termination, all outstanding fees must be settled immediately.
Governing Law
These terms are governed by the laws of England & Wales.
9. Client Money Protection (CMP)
Pevona Ltd is a member of the UK Association of Letting Agents (UKALA) and is covered by the UKALA Client Money Protection (CMP) Scheme. This provides total loss protection for client money held by our agency, safeguarding landlords and tenants in accordance with UK regulations.
Membership Details
- UKALA Membership No.: 006419
- CMP Scheme: UKALA Client Money Protection
- Approved by: Department for Levelling Up, Housing and Communities (DLUHC)
- Accepted by: Rent Smart Wales
Verification & Downloads
- Verify our UKALA membership: https://www.ukala.org.uk/agent-search/ukala-agent-directory/
- Download CMP Certificate (PDF): UKALA - CMP Certificates (PDF)
- Download UKALA Membership Certificate (PDF): UKALA Membership Certificate (PDF)
10. Complaints & Redress (PRS)
We are a member of the Property Redress Scheme (PRS) and follow a clear, fair complaints process.
- Acknowledgement: within 3 working days.
- Response: within 15 working days.
If you need reasonable adjustments or accessibility support to make or pursue a complaint, please let us know and we will assist.
Escalation
If you remain dissatisfied after our final response, you may escalate the matter to the Property Redress Scheme (PRS).
PRS Contact & Verification
- Telephone: 0333 321 9418
- Email: info@propertyredress.co.uk
- Address: Limelight, 1st Floor, Elstree Way, Borehamwood, Hertfordshire WD6 1JH
- Membership: Pevona Ltd is a member of PRS (see certificate).
- Download: Complaints Procedure (PDF)
- View: PRS Certificate (PDF)
11. Contact Us
Address: Flat 14, Burgundy House, 25 Liberty Bridge Road, London, E20 1AQ.
Email: admin-pev@pevonaltd.co.uk
Phone: +44-203-632-9485 | +447944-228811
Formal notices should be sent to the registered address above.